
Kurt Rankin
Suddenly cannot make a payment, manual or automatic. Triple checked that all my payment info is correct and up-to-date. Looking at other reviews, it seems this has been happening for at least a week and HCTRA had been aware of it for at least 5 days. When the entire purpose of an app is to make payments, how can I give it anything more than the lowest possible rating until it's fixed?
2 people found this review helpful
Harris County Toll Road Authority
June 1, 2026
Thank you for bringing this issue to our attention. Our team is aware of the issue affecting payment transactions in the app and is actively working toward a resolution. We appreciate your patience while we investigate and address the problem.

Katherine C
Very easy to use, and perfect for me because I only travel on toll roads once in a while. It is so nice to be able to go through the EZ Tag lane in whatever car I am traveling in. If I know I am going to travel on a toll road, I just open the app, activate whichever vehicle I am traveling in, and go! This is great for people who don't travel on toll roads enough to get an EZ Tag, like me. I hope this app is here to stay!
14 people found this review helpful
Harris County Toll Road Authority
June 1, 2021
Thank you for your positive review!

Bryce Pagel (BylliGoat)
For an app claiming to make things easier, it sure makes things difficult. Full requirement list: set up auto pay, have the phone in your car while driving. And yet, it constantly forgets who I am, forgets or declines my credit card (without merit), or simply doesn't work and I get mailed a bill by the state. Needs a lot of work.
30 people found this review helpful
Harris County Toll Road Authority
March 1, 2021
Tolling is based on the license plate information for the active vehicle on your EZ TAG Express account. Your phone does not need to be in your vehicle for this to work. Please verify your active vehicle information is up to date before driving on the tollways. To dispute billing charges please contact us directly at www.hctra.org/HelpAndSupport.